Cleaning your EBI-fountain

The cleaning instructions are in the general set-up instructions and are very short: “Clean the fountain with mild dishwashing detergent. You can use vinegar for cleaning and disinfection, too.” This may sound a bit simplistic, but when you take a look at the inside view of our fountains (below) you’ll see why that’s really enough. There is nothing hidden or difficult that would require special instructions. Except for the pump (please see those instructions below.)


And yes, we’ve had them in the dishwasher, bottom rack and on the sanitize cycle, and there were no problems. The same goes for the filter housing, which you just open, empty, and put in right along with the fountain.  We just don’t come out and suggest this because we don’t know how hot other people’s sanitize cycles run and whether we can generalize from our experience. Also, many fountains with high spouts (like the cascade or faucet) really don’t fit well (we offer special cleaning brushes for the internal waterways of high-spout or animal-spout models.) Since the fountains are nonporous and clean up easily, we’ve just stayed with the hand wash recommendation.


Cleaning frequency will depend on a number of factors including the number of pets, if they just drink out of the fountain or bathe in it (many breeds love the water and really “get into it”), whether food from a nearby feeding area gets into it, dust if it’s in a hallway, etc. Many of our customers clean every 2 weeks when they refill the filter cartridge, many do a weekly “quick clean” in between filter cartridge refills, but you may have different requirements. When the water pressure lessens, at the latest, it’s time to clean the fountain. Everyone tells us they’re very easy to clean and need cleaning less frequently than the fountains they had before.


Here the “insides” of what you’ll be cleaning (the different filter housings will vary a bit, but they all sit between pump and spout and filter the water going up into the spout.) Many of our customers buy large roles of the beverage grade tubing and just change it out regularly (even though small cleaning brushes can be used here, it’s the one thing that can hold you up.)  


Depending on your water, you may have calcium deposits that require soaking in vinegar or food grade citric acid powder (the latter is very effective and inexpensive.)     


Fountain with pump and charcoal filter:



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Note about pump maintenance:

Pumps need to be cleaned “from the inside out” occasionally.  In most cases, the procedure below will even resuscitate a pump that has stopped working: 

Take off the grid, underneath is the flow control and a black cover with a round hole that you can pull off, making the white impeller visible. Gently remove the impeller making sure not to bend or damage the white plastic part. Hit the pump against your hand so that anything that might be lodged inside has a chance to come out.

Then rinse everything, clean the hole with a Q-tip, being very careful not to bend or damage the impeller axle. If very slimy or calcium encrusted, soak in a 1:10 solution of vinegar and water. You can also use your Dental Jet to clean the pump.

Reassemble and set your flow control.

If it does not start running again right away once you’ve put it in water and turned it on, plug in several times in a row, waiting a few seconds each time, and in most cases you will have your pump running again. If all is to no avail, we will replace your pump within 6 month of purchase free of charge (if your pump has not seethed as a result of running dry). Replacement pumps are also available with or without filter foam and with or without on/off switch.


Hope I’ve answered your question completely.
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